galaxy hotel systems manual

galaxy hotel systems manual

Using a mouse or keyboard, the system self-guides users through core business processes and has been designed to diminish training time and increase front desk productivity. Users enter the system via standard web-based log-in protocols. The dynamic home page displays need to know information based on the user-id and is specific to tasks needed to complete daily tasks within their department. Security limits the window displays to simplify screens and ease navigation through the system. Standard information displayed for all users includes the House Dashboard, Guest Services, Concierge, Groups in-house, Daily Information and Local Weather. Upon entry, the customized user home page displays the need-to-know information for users to complete their daily tasks efficiently based on their security and job function. Standard home page windows display information such as House List, House Dashboard, Guest Services, Concierge, Groups and Wholesalers, Daily Information and Local Weather. Simple mouse-clicks or keystrokes easily activate functions within each window. Once functions are activated, users are virtually self-guided through their daily activities. Users will all be aware of house status, arriving guests, and other information critical to the success of the day by starting from a central focus point. Drill down functionality allows screens to show minimal information or delve deeper into the database without leaving the guest record. Multi-property installations can jump between hotels within an organization from the home page with the click of a mouse for cross selling capabilities. The screen always shows what hotel is active and who has logged in. Security controls where users can go protecting multi-property installations from seeing information as required. House List Directly integrated into the Galaxy LightSpeed Home Page, the House List focuses attention on your most important asset, your guests.http://www.assosrlservizi.it/public/userfiles/coby-tv-user-manual.xml

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Information on all guests arriving, departing, or in-house is at your fingertips in this multi-functional frame. Search for a guest to see if they've arrived, enter a message to call home, or check guests in all from a single point of entry. The House List shows VIP and Club members to allow recognition these guests deserve. An icon indicates guests with existing messages. It shows real time statistics of house movement, ins and outs and what's remaining to sell. Walk-in a guest and be sure you are selling the best rate of the day as it displays on this screen. The forecast button provides an in-depth view of the week ahead and makes strategic and tactical planning much more fluid on the fly. The Guest Services area can be accessed to track guest issues and ensure a higher level of guest satisfaction by improving awareness of their needs. Groups and Wholesalers Nothing communicates the flavor of the guests in-house better than being able to quickly identify the types of groups you are currently hosting. Whether they're arriving today or have been in-house a week, you can quickly see the groups and wholesalers listed on the Home Page. Meetings are indicated for guests using catering space and banquet events can also be displayed even if they do not have guest rooms. Daily Information The Galaxy LightSpeed Home Page contains plenty for space for important daily information. Enter corporate or hotel information for all users, or even enter notes to Housekeeping or Reservations in their own area. To make sure your staff is always on top of things, use the helpful Tips Of The Day for a higher level of efficiency. Reservations Select Reservations from the Galaxy LightSpeed menu and a clear two month calendar opens up that not only shows you dates and days but also includes availability and house sell status at a glance.http://www.rubattu.it/userfiles/coby-under-cabinet-tv-manual.xml

The number of rooms available to sell is displayed each day, and color-coded symbols indicate house sell restrictions such as minimum length of stay, dates that are closed to arrival, or closed for sale. Select arrival and departure dates and quickly check available rates by room type without making a reservation. Look up prior guests in guest history by name or membership number. Once you've completed entering guest and stay information, LightSpeed provides a summarized recap of the reservation. You can easily edit any part of the reservation from the recap screen prior to confirming with the guest. Registration Select Registration from the Galaxy LightSpeed menu to check-in a guest, or simply check-in directly from the Home Page. Only guests arriving today are listed to help speed the check-in process. With a minimal number of keystrokes, the guest is on their way to their preferred room. Cashiering Cashiering is used to maintain guest transactions and settlements. Once transactions are posted, items may be displayed, modified, canceled or transferred and are supported by comprehensive audit trails for tracking activity. Foreign currencies and corresponding local currency exchange rates may also be viewed through this module. If a currency exchange has been performed, the transaction will be displayed on the daily Cashier Transaction Report for balancing purposes. Associated Guest Services Associated Guest Services are easily accessed within the Galaxy LightSpeed system and include: Group Processing Travel Agency Commercial Firm Tracking Wholesaler Group Processing Group Processing is the central data repository for all group business. Key group information is readily accessible for quickly executing group guest registrations, multi-member check-outs and summarized group billings.http://ohakcanbl.eklablog.com/cdm8630vw-user-manual-a203359162

Because billing instructions vary widely from one group to the next, Group Billing Patterns provide the means to differentiate diverse levels of billing based upon individual guests or the group as a whole. For example, multiple billing patterns may be created for different levels of guests in a particular group or may also be modified as needed during a group's stay. Billing patterns also help eliminate any confusion over where to post group member charges. All guest charges are posted to the guest and the system routes them to the group master. Travel agency information includes marketing statistics, accounting details, special service data and contact records. In addition, travel agency checks may be voided or reconciled through this module. Commercial Firm Tracking In addition to tracking various corporate statistics, incentive programs may be defined and monitored in Galaxy LightSpeed for travel coordinators located at various corporate sites. These incentive programs may award travel coordinators with perks, complimentary items, discounted rates and VIP privileges based on business activity and revenue volume. Wholesaler The Galaxy LightSpeed Wholesaler module provides two key features - room allocation and availability forecasting. Employing industry standards, this module manages wholesaler availability based on gross rooms, net rooms and actual rooms sold. Users control the inventory and have the freedom to define blackout dates as well as re-allocate the number of rooms back into general availability as a free sale block. Long-term availability can be quickly updated using the Wholesaler feature. This module provides a simple means for transacting individual and block reservations and offers complete forecasting, production and analysis reporting.http://drubmlxg.eklablog.com/cdm8630vw-manual-a203359164

Wholesaler master records can be entered and modified on Galaxy LightSpeed to keep track of the duration of a wholesaler's contract, the wholesaler's address and phone numbers, contact names, rates and current availability. Reservations can be made against a wholesaler master record individually or in groups. Trace dates may be entered to indicate when a specific event should occur (eg. Renew contract). Management Services Galaxy LightSpeed s Management feature provides an automated rate selection process for a given guest profile, and it can also be appended by management to place additional sell conditions on room inventory. House Sell Maintenance is used to control the status of the entire room inventory for a given date range. It provides the flexibility to immediately react to occupancy changes without having to modify individual rate schedules. Rate Schedule Sell Maintenance is used to control the status of a specific rate schedule for a given date range. It is most often used to close promotional rates during periods of high occupancy. Rate Category Sell Maintenance is used to control the status of a group of rate schedules for a given date range. This is an alternative to Rate Schedule Sell Maintenance and it functions much in the same way except it is used to manage an unlimited number of rate schedules through the use of Rate Categories. Accommodation Sell Maintenance is used to control the status of individual room types for a given date range. It provides the flexibility to immediately close room types without having to modify each rate schedule. In addition, it provides the ability to temporarily increase allocations of specific room types. This alleviates situations where a specific room type is oversold while overall inventory remains open. Statistics Management is used to define and monitor statistical information for marketing purposes.

This includes market segments, business sources as well as state codes for a given marketing region, which provides flexibility in defining geographical regions. Room Management is used to provide managers with the necessary reporting tools to control the house - blocked rooms, pending rooms, out-of-order rooms, room status, wait-listed reservations, reservation activity statistics and confirmations. Fax Confirmations The VSIFax fax confirmation feature within Galaxy LightSpeed allows the immediate facsimile or of on-line confirmations 24 hours a day, seven days a week, worldwide. It can be programmed to transmit at night, when rates are less expensive. It will also automatically retry on busy signals. Additional features and benefits include: Property logo integrated into the FAX confirmation design for increased brand awareness Complete logging, reporting and accountability are available on-line and through the daily Night Audit process Clearly defined FAX parameters can be implemented capabilities. Benefits of the fax interface for confirmations include: Enhances your staff s productivity Builds brand value Increases guest satisfaction Maximizes profitability Utilizing this singular screen, your team is able to monitor room statuses and prepare for daily room inspections. Utilized as a productivity tool, housekeeping attendant schedules can be entered to generate a cleaning schedule that designates housekeeping stations and total number of credits that individual attendants may be assigned on specific days. In addition, the cleaning status of each room is monitored by the system. Night Audit The Night Audit is performed daily to close the current day's revenue transactions. The associated processes produce various reports on the current day's activity, clear daily files, and reset them for the next day.

Night Audit also updates revenues and marketing statistics appropriately, posts nightly room charges, and reminds the operator to perform a backup of the database onto magnetic tape. Guest History Galaxy LightSpeed s Guest History screen is used to enter and store guest history records. These records summarize each guest's previous stay and include guest names, addresses, revenue totals and other visit details. Information from guest history records may be transferred to new reservations for streamlined data entry. In addition, associated revenue totals may be displayed for a guest's specific visit via a query that can then be utilized for strategic or marketing analysis. Database Maintenance Various codes and parameters used throughout the system are set up and controlled by management via Galaxy LightSpeed s Database Maintenance module. Examples of options which are defined and maintained through this module are accommodations, transaction codes (that is, revenue locations), room numbers, settlement types, printing options, currency exchange rates, seasons, value-added taxes, club parameters and hotel information. The Rate Schedule process identifies a rate structure for a given market segment based on a seasonal date range. Special rules may be defined and applied to each rate schedule to offer additional flexibility. These include the minimum length of stay, maximum length of stay, maximum occupancy levels per room type, valid days of week (useful in restricting promotional rates during peak occupancy patterns) and valid start days (useful in defining weekend rate structures). Day Use rates can be set up and used for visitors occupying rooms for the day only (that is, not overnight). Upon entering and registering a Day Use guest, the system automatically posts the associated room charges, special service fees and add-ons to the appropriate guest folio. During the sell process, only valid room types are presented to the user.

Extra components may be added to the rate schedule to define a combination of services and amenities. These components, known as Package Allocations, may be posted on a defined basis in addition to the basic room rate. The Extended Packages feature simplifies the maintenance of designated packages since it does not require coupons for package items. Its components may be defined to handle the most demanding packages. Security Galaxy LightSpeed s Security screen controls the security privileges of each user. Each user is assigned a unique agent log-in that permits access to specific programs related to their responsibilities. For example, a front office agent may be given access to reservation and registration functions only and not access to database maintenance functions that might require a higher level of security. Accounts Receivable Accounts Receivable is used to enter and maintain detailed information on monies owed to the property by guests, groups, companies and travel agents. Included are credit card and direct billings for corporate accounts, individuals, and groups. The transactions in this open item system are documents, which consist of folios, invoices, payments, adjustments and finance charges. Accounts receivable agents can post invoice billings, apply payments, enter debit and credit adjustments to customer accounts and issue both invoices and statements. In addition, individual folios may be easily transferred from one customer account to another with full audit trails provided. Once entered, accounts receivable information is available in a variety of formats. Accounts receivable agents can display summaries or detailed listings of monies owed as well as an account listing of outstanding receivables categorized by time periods. Furthermore, special aging departments can be created to organize and track the status of receivables according to the needs of the property.

The Accounts Receivable Master Billing feature enables properties to prepare a custom-formatted cover letter, summary of charges and detailed listing of transactions to enhance the group and corporate billing process. Separate master billing parameters can be set up and assigned to customer masters so that the master bill can be customized to fit the needs of the companies involved. For example, one company may request that food and beverage charges be combined, whereas another company may ask for a separate total for each. Each property defines the categories and sub-categories of the charges for Detail formats can be produced for guests (for example, individual group members) and non-guests (for example, entire groups). This level of functionality eliminates the need to retype bills for groups and companies. Extended Services Galaxy LightSpeed s Extended Services module contains menus and programs, which are associated with optional packages such as the Folio Summary Package. The Folio Summary Package aids business travelers and other guests with expense reports. A folio summary, which summarizes folio charges by date and revenue columns, may be printed at the end of the guest's folio. Contact Us For more information or to arrange a Galaxy LightSpeed demonstration, please contact Galaxy Hotels Systems Sales and Marketing at (714), toll-free at (800), or us at Please review Copyright 2005 MICROS Systems, Inc. All Rights Reserved. Page 1 of 131 All Rights Reserved. Page 1 of 131 2005 MICROS Systems, Inc. All rights reserved. No part of this publication You will however have Help Desk Authority 9.0 ScriptLogic, the ScriptLogic logo and Point,Click,Done.Each day, your business has to be more profitable, more competitive Track customers activities and IDEAS Software 1-866-346-6700 www.ideascomputer.com A WebRezPro Product Report Satisfying Guests, Ensuring Profitability. Document Management. Self-Service.

Property Management Solutions For short, the system may be referred to as OSST throughout the course (One Stop Service Tracking). This Features include: Secure BPA Hotel and Property Management Quick Start Guide Computer system consists of 3 interrelated and interdependent It s time to get serious about greater flexibility, efficiency and control within your business. Our continuous investment in Copyright 2002 www.poshelpdesk.com All Rights Reserved The document and the content are All rights reserved. All rights reserved. This publication is provided to support users of Source IT software. Despite its marvelous usefulness The foundation for connecting your business to provide a better customer experience, increase revenue, and make better business decisions New web and mobile functionality: Get more done by connecting your business, providing a better customer experience, and increasing revenue. New web and mobile functionality: driving better customer experiences This enables the user to carry out basic operations without in-depth knowledge of the software. After Contract Templates. Set Member s Secure Check In Password Tuesday, June 1 st 2014 Technical Document -1015 Version 6. It is the final phase of the guest cycle and examines the various activities involved in checkout and settlement. The New Standard in Event, Conference and Trade Show Management Software Designed and developed in The following support options are available to travelers regarding Concur Travel. Concur Travel is an innovative interactive travel booking system used by company employees to make their own travel arrangements. The system General Assessment Information Blueprint Contents General Assessment Information Written Assessment Getting Started. 2 Store Setup. 4 Software Activation. 5 Employee Setup. 6 Table Setup. 7 Menu Categories. 8 Menu Setup. 9 Items Miniaturizing 1 P age www.3pmobile.com 201 2 5o9, Inc.

Introduction If you are reading this primer, then you already know that Software- as- a- Service Welcome guests and visitors with a professional digital signage solution showing the way to their meetings. ActivityView from AskCody What makes In simpler times it didn t need to be. There are spaces available for guests, passes to hand Having been involved in travel related software development Meet WebRezPro. A sophisticated and affordable cloud PMS. for properties of all types and sizes. Traditional, locally-installed hotel property management systems are powerful MEMNET has extensive Help Desk And Asset Management Solution Evaluation Guide Page 1 of 23 INTRODUCTION The purpose of this is to give you an overview of Numara Track-It.To use this website, you must agree to our Privacy Policy, including cookie policy. Learn more Learn more Key features are Cloud-based Hotel PMS, Zero-Click Sync Channel Mannager, Booking Engine for your Hotel's Website and the perfect Self-Service portal for superior guest engagement. It is advised that you ask for a referenceHow to Reduce Risk at Your Business Real Estate's Core KPI Explained. We feature three outstanding hotel property management systems and an array of innovative, low-cost solutions that are designed to dramatically enhance performance, return on your investment, and guest satisfaction. Amadeus is the ownerThose worksAll such rights are reserved. Nothing in theseInterested? You can also create a collection-gallery relation. We started with 25 employees, and now we have more than 150 employees. We are serving more than 6000 customers across the nation. This is what we paid when we stayed at this hotel. When we book, we aim for the optimum season for the destination, but we avoid holidays and major public events, when prices are highest. We generally book a room at one category up from the most basic. We take advantage of promotional rates, when possible.

That means the rate you see above might have included other benefits, such as spa or meal credits. Our hotel stays span a minimum of two nights. Macau (a massive resort complex on Macau ’s. Cotai Strip), Galaxy Hotel specializes in the art of hospitality. Upon arrival,Not only will you find more than 200 shops,This is a wonderland for kids and the young at heart,Wave Pool and two artificial beaches. It might have something to do withA major draw is the 807,293-square-foot Grand Resort Deck, whereEvery 20 minutes, the dazzling Diamond Lobby springs to life withGalaxy Hotel is a destination for foodies, especially upscale Italian restaurant 8? Otto e Mezzo Bombana with its housemade pastas and fine-dining ambiance. The resort’s Promenade ShopsGrand Resort Deck closes between December and March. A narrow yet functional gym has everything you need to work up aDon’t worry: USB ports and chargingQuality coffee is never far away. Peppered about the Promenade. Dubois bakery, Rethink Coffee Roasters and sleek Starbucks. Light wood veneerA nice local touch, a box of almond cookies from beloved baker Oh. Kam Kei will be waiting for you in your room upon arrival. Among the hotel's 1,307 rooms and 142 deluxe suites, the two-bedroomEach offers a spacious living room, twoThe top two floors of the luxury hotel are devoted to Galaxy’sNo matter which room you choose, you can count on a walk-inMake your way to Festiva International Buffet for flavorful bitesRomantic and refined, Cafe de Paris Monte-Carlo is the place forYou’ll know it by theFor approachable Tuscan cuisine, head to Terrazza, where you’ll beVisit our Privacy Policy and Terms or Contact Us for more information. I understand I can withdraw my consent at any time. Click to learn about our exceptional industry services. Visit our Privacy Policy and Terms or Contact Us for more information. I understand I can withdraw my consent at any time.

Use Cheerzeconnect HMS free till September 30, 2020 Hotel Management Software has never lost its momentum. In contrast, the traction for the hotel management software is increasing by the day, because of its enormous benefits. Given this backdrop, it becomes crucial for hoteliers to get a clear understanding of hotel management technology and how useful it is. In fact, the right hotel management system serves you in boosting your hotel’s revenue by increasing bookings. And also it plays a profound role in enhancing your entire guest experience right from the moment the guest books online, throughout their stay, and post-stay. Based on the technology leveraged, hotel management software is classified into two types: Like on-premise HMS, it also provides all the functionalities that help hotels to run their basic operations. The major advantage is, you don’t need to worry about server maintenance and all other IT-related operations. It will be taken care of by a third-party. You need to create a property account. With Internet connectivity, you can easily manage your hotel on any device at any time. Even though this technology exists for decades, it still fulfills the growing demands of hoteliers. You can integrate OTAs like TripAdvisor, Expedia, etc.The setback for this kind of HMS is, hotels need to invest in server maintenance which makes it costlier that cloud. Cloud-based HMS offers anywhere any time accessibility to your hotel property management system account. You can view the entire hotel status, do things like assigning tasks for housekeeping staff, room booking, check-ins, check-outs and so on. If the circumstances demand outside access to the software, It can be done by connecting the devices through a Virtual Private Network (VPN). But it is very complex and time-intensive as you need to go through multiple processes. Therefore, the damage caused by losing this sensitive data is insurmountable.

In comparison with the cloud, on-premise software users will have more control over their data. As a hotelier, you pay for what you’ve used on a monthly basis, whereas, in on-premise, you need to pay the upfront cost and Annual Maintainenance Cost (AMC) charges. While comparing with On-premise HMS, cloud applications are very easy to integrate with third-party systems. This gives your business the flexibility to incorporate innovative technologies based on future demands. In the fast-paced technology world, guests expect faster services from their hosts. Managing operations and meeting ultra high-end guest needs turned out to be a big challenge. A right property management system helps hotel operators to make reservations, room bookings, check-ins and check-outs, posting, night audits, and extended guest stay with few clicks. It drastically reduces the time spent on administrative tasks and lets you focus on growing new revenue streams. Your staff gets notifications if they receive a booking, and it will automatically update across the booking platforms. In such a way, the right Property Management Software allows your staff to interact more with guests rather than involved in doing onerous tasks. Connecting with these channels helps you to show up whenever your guests search for hotels or accommodation. As times change, guest expectation changes too. Understanding the unmet needs of discerning guests is essential which leads you to deliver valuable services. The benefits will vary based on the software solution you’re choosing to use. Some of the benefits are, Providing your customers the easiest way to reach you is the best way to increase your direct bookings. You can achieve it by integrating your website with an easy-to-use online booking system. You can maximize your visibility globally by advertising your property in the OTAs and other distribution channels. In this way, you can tread into new margins which you never think of reaching out before.

Hoteliers need to log in to multiple third-party systems to add rooms, edit prices, amenities, etc.To outpace competitors, hoteliers need to demonstrate the value they provide to their guests. Hotel Management Software comes with a comprehensive guest history. It helps hoteliers to understand their guests' needs from their previous stay and assist them in making their guests’ next stay into a pleasant one. It’s very unlikely that you’ll provide a better booking experience than booking.com; it’s very unlikely that you’ll provide more choice than Expedia. Success is about identifying where your real strengths lie. For hotels, this is in the guest experience and level of service.” Maarten Plesman, CRO, Revinate Therefore, it is important for Hotel Management Systems to provide a flexible and efficient system. It is important for every hotelier to know the major functionalities an HMS should have. Tourism and Lodging have changed drastically with Global Distribution Systems (GDS) and Online Travel Agents (OTA). It is important to be connected with top GDS's and OTA's to gain more visitors. HMS should be capable of working directly with such leading OTA's and also be able to manage the bookings generated through them. The biggest advantage is it could help you pull lots of first-time visitors to hotels. Channel Manager helps hoteliers to make changes in price, availabilities, and amenities across the channels with simple steps. Besides, it automatically updates the room status throughout the booking platforms and eliminates operational errors like overbookings. This helps hotels to gain direct revenue without commission. This could be a competitive advantage for hoteliers. They can retain their customers easily by providing such online access, special offers, etc.